1. Agreement to Terms

By creating an account, accessing, or using SignForge ("Service"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional terms referenced herein. SignForge is operated by Abhishek Kumar Sharma, with registered office at Office No. 4, Second Floor, IIMT LBF Building, Plot No. 19-20, Knowledge Park 3, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh 201310, India ("SignForge," "we," "us," or "our"). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and that organization. If you do not agree to all of these Terms, do not access or use the Service.

We may update these Terms from time to time. If we make material changes, we will notify you via email or through the Service at least 30 days in advance. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you must stop using the Service before they take effect.

2. Definitions

• "Service" means the SignForge electronic signature platform, including all websites, applications, APIs, PDF tools, document locker, template gallery, verification system, and related services.
• "Customer" or "you" means the individual or organization that creates an account and uses the Service.
• "Customer Content" means all documents, files, data, signatures, text, and other materials uploaded to or created through the Service by you or your Recipients.
• "User" means any individual who accesses or uses the Service under a Customer account, including team members.
• "Recipient" or "Signer" means a person designated by a Customer to sign, view, or otherwise interact with a document sent through the Service.
• "Envelope" means a signing transaction consisting of one or more documents, recipients, and associated fields, audit trail, and metadata.
• "Subscription Plan" means the tier of Service selected by the Customer, including Free Tier, Pro, Business, and Enterprise plans.
• "Free Tier" means the no-cost plan with limited features and usage quotas as described in Section 7.
• "Paid Plan" means any subscription plan requiring payment (Pro, Business, or Enterprise).

3. Eligibility

You must be at least 18 years old or possess the legal capacity in your jurisdiction to enter into a binding agreement in order to use SignForge. By using the Service, you represent and warrant that you meet these eligibility requirements. The Service is not intended for use by children under the age of 18.

4. Description of Service

SignForge is an electronic signature platform that enables you to:

• Upload PDF documents for signature
• Place signature, date, and text fields on documents
• Send documents to one or more recipients for electronic signing
• Receive signed documents with a legally compliant audit trail
• Download signed documents and audit certificates
• Use free PDF tools (merge, split, compress, rotate, watermark, and more)
• Store documents securely in your Document Locker
• Create and manage reusable templates
• Verify document authenticity via QR code or verification portal
• Collaborate with team members (Business and Enterprise plans)
• Send documents in bulk (Business and Enterprise plans)
• Receive AI-powered document summaries (where available and enabled)

5. Account Registration & Security

To send documents for signature, you must register an account with a valid email address and verify it. You are responsible for maintaining the confidentiality of your credentials. You agree to:

• Provide accurate and complete registration information
• Keep your password secure and not share it with others
• Notify us immediately if you suspect unauthorized access to your account
• Accept responsibility for all activity that occurs under your account

If you register using a work email address (e.g., an email at your employer's domain), you acknowledge that the organization that controls that domain may claim administrative authority over your account and its data. Recipients (signers) do not need an account. They access documents through secure, time-limited signing links sent via email or shareable link.

6. Subscription, Fees & Payment

SignForge offers a Free Tier and paid Subscription Plans (Pro, Business, and Enterprise) with additional features and higher usage limits. For paid plans:

• Subscription fees are billed on a recurring basis (monthly or annually, depending on your selection) and include any applicable taxes
• Payments are processed through our payment partner, DODO Payments (Merchant of Record)
• All subscription orders are non-cancellable during the current billing period. Fees already paid are non-refundable except as required by applicable law or as described in our Cancellation & Refund Policy
• Subscriptions auto-renew at the end of each billing period unless cancelled at least 30 days before the renewal date
• You must dispute any billing issue within 30 days of the charge date. Failure to dispute within this period constitutes a waiver of any claim related to that charge
• You are responsible for all applicable taxes associated with your use of the Service, other than taxes based on our net income
• By providing a payment method, you authorize us (or our payment processor) to charge the applicable fees and verify your payment card with a small temporary authorization hold

We reserve the right to modify pricing with at least 30 days' written notice. Price changes will take effect at the start of your next billing period following the notice. If you do not agree to a price change, you may cancel your subscription before it takes effect.

7. Free Tier

The Free Tier provides limited access to the Service at no cost. By using the Free Tier, you acknowledge and agree that:

• The Free Tier is provided on an "AS IS" and "AS AVAILABLE" basis with no service level agreement, uptime guarantee, or support commitment
• Feature availability, usage limits, and storage quotas for the Free Tier may change at any time without prior notice
• Free Tier documents are retained for 60 days only, after which they may be permanently deleted
• Our total aggregate liability to you for the Free Tier shall not exceed fifty US dollars ($50)

Free Tier and trial data is provided for evaluation purposes and is not guaranteed against loss. You are responsible for maintaining your own backups of any documents uploaded during a free or trial period.

8. Electronic Signatures & Legal Validity

SignForge facilitates electronic signatures as defined under the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN Act, 15 U.S.C. § 7001 et seq.), the Uniform Electronic Transactions Act (UETA), the European Union's eIDAS Regulation, and the Indian Information Technology Act, 2000. Electronic signatures executed through SignForge are intended to be legally valid and enforceable to the same extent as handwritten signatures, where applicable law permits.

The enforceability of an electronic signature depends on the jurisdiction, the type of document, and whether all parties consent to signing electronically. Certain documents (e.g., wills, family law matters, court orders, real estate deeds in some jurisdictions) may require handwritten or notarized signatures by law.

9. No Legal Advice

SignForge does not provide legal, tax, financial, or compliance advice. We are not attorneys, a law firm, or a substitute for professional legal counsel. The Service is a technology tool that facilitates electronic signatures and document management.

Any templates, sample documents, or template gallery items available through the Service are provided for informational and convenience purposes only and do not constitute legal advice. You are solely responsible for:

• Determining whether electronic signatures are legally sufficient for your specific use case and jurisdiction
• Ensuring the content and terms of your documents are appropriate, accurate, and legally valid
• Consulting qualified legal counsel for any document with legal implications
• Verifying the identity and authority of the persons signing your documents

10. Document Handling & Storage

When you upload a document to SignForge:

• Documents are stored securely using encrypted cloud storage
• We compute and store a SHA-256 hash of each document to verify integrity
• Document retention depends on your Subscription Plan: Free Tier (60 days), Pro (1 year), Business and Enterprise (unlimited for the duration of the subscription)
• Maximum file size per document is 10 MB. Only PDF files are accepted for signing envelopes

11. Customer Content & Data

Ownership. You retain full ownership of all Customer Content. SignForge does not claim any ownership rights in your documents, signatures, or other materials.

License Grant. You grant SignForge a limited, non-exclusive, worldwide license to access, use, process, store, and display your Customer Content solely for the purpose of providing, maintaining, and improving the Service. This license terminates when you delete the content or close your account, except as required for backup and compliance purposes.

No AI Training on Your Documents. We do not use Customer Content, including documents and signatures, to train artificial intelligence or machine learning models. AI features (such as document summaries) process your content in real-time to generate output and do not retain or use your data beyond the immediate request.

Aggregate Data. We may collect and use de-identified, aggregated, and anonymized data derived from your use of the Service (e.g., usage statistics, feature adoption rates, performance metrics) for product improvement, analytics, and benchmarking purposes. Such aggregate data does not identify you, your organization, or any individual.

Feedback. If you provide us with suggestions, ideas, enhancement requests, or other feedback about the Service ("Feedback"), you grant SignForge a perpetual, irrevocable, royalty-free, worldwide license to use and incorporate such Feedback into the Service without any obligation to you.

12. Audit Trail

SignForge generates an immutable, append-only audit trail for each envelope, recording events such as document creation, sending, viewing, signing, and completion. Audit records include timestamps, IP addresses, and user agent information. This audit trail is available as a downloadable PDF certificate and is intended to support the legal validity of electronic signatures. Audit records cannot be modified or deleted once created.

13. Acceptable Use

You agree not to use SignForge to:

• Upload, transmit, or distribute documents that are illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable
• Forge, falsify, or misrepresent document signatures or signer identity
• Send unsolicited signing requests (spam) or use the Service for phishing
• Attempt to gain unauthorized access to the Service, other user accounts, or our systems
• Interfere with the proper functioning of the Service, including via automated tools, bots, or denial-of-service attacks
• Use the Service to develop a competing product or service, or conduct competitive benchmarking, performance evaluation, or feature comparison without our prior written consent
• Access or use the Service through any automated means (scrapers, bots, crawlers) except through our authorized API with valid API credentials
• Sublicense, resell, or redistribute access to the Service to third parties without authorization
• Violate any applicable law, regulation, or third-party rights

If you access the Service via our API, you bear sole responsibility for authenticating and verifying the identity of signers on your platform. We may suspend or terminate accounts that violate these terms without prior notice.

14. Intellectual Property

SignForge and its original content, features, software, branding, and functionality are owned by SignForge and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, reverse-engineer, or create derivative works from any part of the Service without our express written authorization. You retain all rights to your Customer Content uploaded to the Service.

DMCA / Copyright Infringement. We respect the intellectual property rights of others. If you believe that material hosted on SignForge infringes your copyright, you may send a takedown notice to our designated agent at legal@signforge.io containing:

• A description of the copyrighted work claimed to be infringed
• The URL or location on the Service of the alleged infringement
• Your contact information (name, address, email, phone)
• A statement that you have a good-faith belief that the use is not authorized
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

Counter-Notification. If you believe your content was removed in error, you may submit a counter-notification to legal@signforge.io including your contact information, identification of the removed material, a statement under penalty of perjury that removal was a mistake, and consent to jurisdiction.

Repeat Infringers. We will terminate the accounts of users who are determined to be repeat copyright infringers.

15. Third-Party Services

SignForge integrates with third-party services to operate the platform, including but not limited to: email delivery (Brevo), bot protection (Cloudflare Turnstile), authentication (Google OAuth), payment processing (DODO Payments), AI document processing (Anthropic), and geographic services (MaxMind GeoIP). We are not responsible for the availability, accuracy, or content of third-party services. Your use of third-party services is governed by their respective terms and policies. We may add, modify, or remove third-party integrations at our discretion.

16. Privacy & Data Protection

We collect and process personal data necessary to operate the Service, including email addresses, names, IP addresses, and browser information. We do not sell your personal data. Data is processed in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable. For full details, refer to our Privacy Policy.

When you send a document for signature, the recipient's email address, name, and signing activity (IP address, timestamp, user agent) are recorded as part of the audit trail. By using the Service to request signatures, you represent that you have the right to provide the recipient's information and that the recipient is aware they will receive a signing request. If you are subject to data protection laws requiring a Data Processing Agreement (DPA), please contact us at legal@signforge.io.

17. Service Availability & Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SIGNFORGE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, error-free, secure, or available at any particular time or location. We do not warrant that defects will be corrected or that the Service is free of viruses or other harmful components. We may modify, suspend, or discontinue the Service (or any part of it) at any time with reasonable notice. Service level commitments for Paid Plans, if any, are described in a separate Service Level Agreement.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SIGNFORGE OR ITS OPERATORS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE. THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT SIGNFORGE WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Liability Cap. Our total aggregate liability for all claims arising out of or related to these Terms or the Service shall not exceed the greater of: (a) one hundred US dollars ($100), or (b) the total fees paid by you to SignForge in the twelve (12) months immediately preceding the event giving rise to the claim. For Free Tier users, our total aggregate liability shall not exceed fifty US dollars ($50).

Exceptions. The above limitations do not apply to: (i) either party's liability for willful misconduct or gross negligence; (ii) either party's indemnification obligations for third-party intellectual property claims; (iii) breach of confidentiality obligations; (iv) SignForge's right to collect undisputed, unpaid fees; or (v) liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence.

19. Indemnification

You agree to indemnify, defend, and hold harmless SignForge and its operators, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any applicable law, regulation, or third-party rights (including intellectual property rights)
• Your Customer Content, including any claim that it infringes or misappropriates a third party's rights
• Your failure to properly authenticate or verify signer identity

Indemnification Procedures. We will provide you with prompt written notice of any claim, cooperate with your defense at your expense, and not settle any claim without your prior written consent (such consent not to be unreasonably withheld). You may not settle any claim in a manner that adversely affects our rights without our prior written consent.

20. Confidentiality

Each party may receive confidential information from the other in connection with the Service ("Confidential Information"). Confidential Information includes, but is not limited to, business plans, pricing, technical data, product roadmaps, customer lists, and any information designated as confidential. The receiving party agrees to:

• Use Confidential Information solely for the purposes of these Terms
• Protect Confidential Information with at least the same degree of care used for its own confidential information (but no less than reasonable care)
• Not disclose Confidential Information to third parties except as required by law, with prior written notice where permitted

Exclusions. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is rightfully received from a third party without restriction; or (d) is independently developed without use of the Confidential Information.

Either party may seek injunctive or other equitable relief for breach or threatened breach of confidentiality obligations, in addition to any other remedies available.

21. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (except for payment obligations) to the extent such failure or delay is caused by events beyond the affected party's reasonable control, including but not limited to: natural disasters (earthquakes, floods, hurricanes); war, terrorism, riots, or civil unrest; epidemics, pandemics, or public health emergencies; government actions, orders, or regulations; strikes or labor disputes; cyberattacks, distributed denial-of-service attacks, or security incidents; cloud infrastructure or hosting provider outages; or power, telecommunications, or internet failures (each a "Force Majeure Event").

The affected party must give prompt written notice of the Force Majeure Event and use reasonable efforts to mitigate its effects. If a Force Majeure Event prevents performance for more than ninety (90) consecutive days, either party may terminate the affected portion of the Service upon written notice.

22. Term & Termination

Term. These Terms are effective from the date you first access or use the Service and continue until terminated.

Termination by You. You may terminate your account at any time through your account settings or by contacting us. For Paid Plans, termination takes effect at the end of your current billing period.

Termination by Us. We may terminate or suspend your account immediately if you breach these Terms, engage in fraudulent activity, or if we are required to do so by law. We may also discontinue the Service entirely with at least 90 days' notice.

Data Retrieval. Upon termination, you will have a sixty (60) day grace period to download your Customer Content. After this period, we may permanently delete your data. We are not obligated to retain your data beyond this period.

Survival. The following sections survive termination: Definitions (2), Customer Content & Data (11), Audit Trail (12), Intellectual Property (14), Privacy & Data Protection (16), Disclaimers (17), Limitation of Liability (18), Indemnification (19), Confidentiality (20), Dispute Resolution (23), Governing Law (24), and General Provisions (25).

23. Dispute Resolution

Informal Resolution. Before initiating any formal dispute proceeding, you agree to first contact us at legal@signforge.io and attempt to resolve the dispute informally for at least thirty (30) days.

Binding Arbitration. If we cannot resolve a dispute informally, you and SignForge agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively through binding arbitration administered in accordance with the Indian Arbitration and Conciliation Act, 1996 (as amended). The seat of arbitration shall be Greater Noida, Uttar Pradesh, India. The arbitration shall be conducted in English by a single arbitrator mutually agreed upon, or if no agreement is reached, appointed in accordance with applicable arbitration rules. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Opt-Out. You may opt out of binding arbitration within thirty (30) days of first accepting these Terms by sending written notice to legal@signforge.io with the subject line "Arbitration Opt-Out" including your name, email address, and a clear statement that you wish to opt out. If you opt out, disputes will be resolved in the courts specified in Section 24.

CLASS ACTION WAIVER. YOU AND SIGNFORGE AGREE THAT ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, CONSOLIDATED ACTION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

JURY TRIAL WAIVER. TO THE EXTENT PERMITTED BY APPLICABLE LAW, BOTH YOU AND SIGNFORGE WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY COURT PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS.

Small Claims. Notwithstanding the above, either party may bring an individual action in a small claims court or equivalent tribunal of competent jurisdiction.

Severability of Arbitration Clause. If the class action waiver above is found to be unenforceable, then the entirety of this arbitration section shall be null and void, and disputes will be resolved in the courts specified in Section 24. All other provisions of these Terms remain in effect.

24. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-law principles. Subject to the arbitration provisions in Section 23, any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Greater Noida, Uttar Pradesh, India.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms. If any provision of these Terms conflicts with the mandatory laws of your jurisdiction, that provision shall be modified to the minimum extent necessary to comply with such laws, and all other provisions remain in full force and effect.

25. General Provisions

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be reformed to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

Assignment. You may not assign or transfer these Terms or any rights hereunder without our prior written consent. SignForge may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets without your consent. Any attempted assignment in violation of this section is void.

Entire Agreement. These Terms, together with the Privacy Policy, Cancellation & Refund Policy, and any applicable Subscription Plan terms, constitute the entire agreement between you and SignForge with respect to the Service and supersede all prior agreements, representations, and understandings.

No Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any provision is effective only if in writing and signed by the waiving party.

Export Compliance. You agree to comply with all applicable export control and sanctions laws and regulations. You may not use or export the Service in any country or to any person prohibited by such laws.

Language. These Terms are written in English. If these Terms are translated into any other language, the English version shall control in the event of any conflict or inconsistency.

Electronic Communications. By using the Service, you consent to receive electronic communications from us (e.g., email, in-app notifications). These electronic communications satisfy any legal requirement that such communications be in writing.

Notices. Notices to you will be sent to the email address associated with your account. Notices to SignForge should be sent to legal@signforge.io. Notices are deemed received when sent by email, provided no delivery failure notification is received.

26. Contact

If you have questions about these Terms, please contact us:

• General support: support@signforge.io
• Legal & DMCA: legal@signforge.io
• Address: Office No. 4, Second Floor, IIMT LBF Building, Plot No. 19-20, Knowledge Park 3, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh 201310, India

You may also visit our Contact page.